Data Science Analytics, Educator, Consultant, Information Technology
Entrepreneurial academic leader and researcher with over 30 years of experience spanning six countries across higher education, strategic consulting, information technology, and tourism and hospitality management. Demonstrated expertise in founding and directing academic programs, building institutional partnerships, developing curricula, and leading interdisciplinary research. Passionate about leveraging AI, data science, and technology-enhanced pedagogy to drive innovation in education and business. Fluent in English, Spanish, Dutch, and Papiamento.
Introductions, an overview of the day, and what participants will take away from this accessibility and inclusion intensive.
An introduction to different types of disabilities and the WHO's ICF framework — a biopsychosocial, person-first approach to understanding functioning and access needs.
Practical communication strategies for serving customers with disabilities and specific access requirements, grounded in person-first language and genuine hospitality.
A practical look at the Web Content Accessibility Guidelines (WCAG), covering accessible text, images, navigation, and forms for building an inclusive web.
An introduction to the growing accessible health and wellness tourism market and what makes an experience genuinely accessible for travelers of all abilities.
A hands-on session applying the day's frameworks directly to your own business — leave with a working accessibility action plan.
Final questions, certificate distribution, and next steps.
Introductions, an overview of the day, and what participants will take away from this accessibility and inclusion intensive.
An introduction to different types of disabilities and the WHO's ICF framework — a biopsychosocial, person-first approach to understanding functioning and access needs.
Practical communication strategies for serving customers with disabilities and specific access requirements, grounded in person-first language and genuine hospitality.
A practical look at the Web Content Accessibility Guidelines (WCAG), covering accessible text, images, navigation, and forms for building an inclusive web.
An introduction to the growing accessible health and wellness tourism market and what makes an experience genuinely accessible for travelers of all abilities.
A hands-on session applying the day's frameworks directly to your own business — leave with a working accessibility action plan.
Final questions, certificate distribution, and next steps.
Introductions and an overview of what the day will cover.
How to define and align a clear service strategy that supports your business's positioning and customer promise.
Hiring, training, and empowering staff to consistently deliver on your service promise.
Designing operational systems and processes that make excellent service repeatable, not accidental.
A deep dive into understanding your guest's perspective, expectations, and journey from their point of view.
Hands-on session applying the day's frameworks directly to your own business — leave with a working service blueprint.
Final questions, certificate distribution, and next steps.
Introductions and an overview of what the day will cover.
How to define and align a clear service strategy that supports your business's positioning and customer promise.
Hiring, training, and empowering staff to consistently deliver on your service promise.
Designing operational systems and processes that make excellent service repeatable, not accidental.
A deep dive into understanding your guest's perspective, expectations, and journey from their point of view.
Hands-on session applying the day's frameworks directly to your own business — leave with a working service blueprint.
Final questions, certificate distribution, and next steps.
Introductions and an overview of what this hands-on Canva session will cover.
Short break.
Hands-on practice creating a flyer, social post, or presentation slide using Canva's tools and templates.
Building a repeatable design workflow — resizing, reusing templates, and keeping brand consistency — so you can produce your own materials going forward.
Introductions and an overview of what this hands-on Canva session will cover.
Short break.
Hands-on practice creating a flyer, social post, or presentation slide using Canva's tools and templates.
Building a repeatable design workflow — resizing, reusing templates, and keeping brand consistency — so you can produce your own materials going forward.
Introductions and an overview of what the three-session course will cover.
A plain-language grounding in what artificial intelligence actually is, cutting through hype and misconceptions.
The core ideas behind machine learning, in plain terms — no coding or math background required.
Short break.
A behind-the-scenes look at how AI systems are actually developed and trained on data.
Open questions and a preview of Session 2 of the Day (CANVA)
Introductions and an overview of what the three-session course will cover.
A plain-language grounding in what artificial intelligence actually is, cutting through hype and misconceptions.
Short break.
The core ideas behind machine learning, in plain terms — no coding or math background required.
A behind-the-scenes look at how AI systems are actually developed and trained on data.
Open questions and a preview of Session 2 of the Day (CANVA)
